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Tuesday, March 19, 2024

Telstra worldwide roaming and being on a cruise


For those who’re an Australian with Telstra and are considering a cruise, bear in mind that Telstra’s each day worldwide roaming/day cross payment (e.g. $5/day for NZ, $10/day for US) DOES NOT cowl any time your telephone may say ‘Mobile at Sea’ or related and you can be charged for EVERY SMS and e-mail acquired, though you haven’t any web connection for different information. (Happily, there’s no web connection in any other case the information expenses can be astronomical!).

How did I discover this out? As a result of Telstra despatched me a message after I had exceeded $100 after which $200 in expenses (I used to be anticipating $35 for 7 days round NZ), and after I was again in Australia and queried it, they mentioned worldwide roaming doesn’t cowl you as soon as the ship leaves port, even in the event you seem to have connection to native towers close to the coast or ‘Mobile at Sea’ (as I noticed on the ship I used to be on).

And guess what? I may discover NOTHING about this in any respect on their web site. There’s simply NO details about cruising and the costs you’ll incur: https://www.telstra.com.au/international-roaming

That mentioned, the costs I incurred have been far lower than I’d’ve paid on the ship for patchy web connection, however no less than I’d have had some information connection for that cash as a substitute of the second by second expenses Telstra charged me for receiving (not sending!) an SMS or e-mail.



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